Contents
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Get started
Accessibility................................................................................................................................9
Eco............................................................................................................................................10
Understand the printer parts.....................................................................................................11
Front view...........................................................................................................................11
Printing supplies area.........................................................................................................11
Back view............................................................................................................................12
Use the printer control panel....................................................................................................12
Overview of buttons and lights...........................................................................................12
Control panel display icons.................................................................................................13
Change printer settings......................................................................................................14
Select the mode............................................................................................................14
To select a different mode............................................................................................14
To change settings for a mode.....................................................................................14
Change the printer settings..........................................................................................15
Find the printer model number.................................................................................................15
HP Digital Solutions..................................................................................................................15
Scan to Computer...............................................................................................................15
HP Digital Fax (Fax to PC and Fax to Mac)........................................................................15
Select print media.....................................................................................................................15
Recommended papers for printing and copying.................................................................16
Recommended papers for photo printing...........................................................................17
Tips for selecting and using media.....................................................................................18
Load an original on the scanner glass......................................................................................18
Load an original in the automatic document feeder (ADF).......................................................19
Load media...............................................................................................................................20
Load standard-size media..................................................................................................20
Load envelopes..................................................................................................................21
Load cards and photo paper...............................................................................................22
Load custom-size media.....................................................................................................23
Maintain the printer...................................................................................................................24
Clean the scanner glass.....................................................................................................24
Clean the exterior ..............................................................................................................24
Clean the automatic document feeder................................................................................25
Update the printer.....................................................................................................................25
Turn off the printer....................................................................................................................26
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Print documents........................................................................................................................27
Print documents (Windows)................................................................................................28
Print documents (Mac OS X)..............................................................................................28
Print brochures.........................................................................................................................28
Print brochures (Windows).................................................................................................29
Print brochures (Mac OS X)................................................................................................29
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Print on envelopes....................................................................................................................29
Print on envelopes (Windows)............................................................................................30
Print on envelopes (Mac OS X)..........................................................................................30
Print photos..............................................................................................................................31
Print photos on photo paper (Windows).............................................................................31
Print photos on photo paper (Mac OS X)...........................................................................32
Print on special and custom-size paper....................................................................................32
Print on special or custom-size paper (Mac OS X).............................................................33
Print borderless documents......................................................................................................34
Print borderless documents (Windows)..............................................................................34
Print borderless documents (Mac OS X)............................................................................34
3
Scan
Scan an original........................................................................................................................36
Scan to a computer............................................................................................................36
Scan using Webscan................................................................................................................37
Scanning documents as editable text.......................................................................................38
To scan documents as editable text...................................................................................38
Guidelines for scanning documents as editable text..........................................................39
4
Copy
Copy documents.......................................................................................................................41
Change copy settings...............................................................................................................41
5
Fax
Send a fax................................................................................................................................43
Send a standard fax...........................................................................................................43
Send a standard fax from the computer.............................................................................44
Send a fax manually from a phone.....................................................................................45
Send a fax using monitor dialing........................................................................................46
Send a fax from memory....................................................................................................47
Schedule a fax to send later...............................................................................................47
Send a fax to multiple recipients.........................................................................................48
Send a fax in Error Correction Mode..................................................................................48
Receive a fax............................................................................................................................49
Receive a fax manually......................................................................................................49
Set up backup fax...............................................................................................................50
Reprint received faxes from memory..................................................................................50
Poll to receive a fax............................................................................................................51
Forward faxes to another number......................................................................................51
Set the paper size for received faxes.................................................................................52
Set automatic reduction for incoming faxes........................................................................52
Block unwanted fax numbers.............................................................................................52
Add numbers to the junk fax list...................................................................................53
Remove numbers from the junk fax list........................................................................53
Print a Junk Fax Report................................................................................................54
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........54
Fax to PC and Fax to Mac requirements......................................................................54
Activate Fax to PC and Fax to Mac..............................................................................55
Modify Fax to PC and Fax to Mac settings...................................................................55
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Set up speed-dial entries..........................................................................................................56
Set up and change speed-dial entries................................................................................56
Set up and change group speed-dial entries......................................................................57
Delete speed-dial entries....................................................................................................57
Print a list of speed-dial entries..........................................................................................58
Change fax settings..................................................................................................................58
Configure the fax header....................................................................................................58
Set the answer mode (Auto answer)..................................................................................58
Set the number of rings before answering..........................................................................59
Change the answer ring pattern for distinctive ring............................................................59
Set the dial type..................................................................................................................60
Set the redial options..........................................................................................................60
Set the fax speed................................................................................................................61
Set the fax sound volume...................................................................................................61
Fax and digital phone services.................................................................................................62
Fax over Internet Protocol........................................................................................................62
Use reports...............................................................................................................................63
Print fax confirmation reports..............................................................................................63
Print fax error reports..........................................................................................................64
Print and view the fax log...................................................................................................64
Clear the fax log.................................................................................................................64
Print the details of the last fax transaction..........................................................................65
Print a Caller ID Report.......................................................................................................65
View the Call History...........................................................................................................65
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Web Services
What are Web Services?..........................................................................................................66
HP ePrint............................................................................................................................66
Printer Apps........................................................................................................................66
Set up Web Services................................................................................................................67
Set up Web Services using the HP printer software ..........................................................67
Set up Web Services using the printer’s control panel.......................................................67
Set up Web Services using the embedded web server......................................................68
Use Web Services....................................................................................................................68
HP ePrint............................................................................................................................68
Print using HP ePrint....................................................................................................68
Find the printer’s email address...................................................................................69
Turn off HP ePrint.........................................................................................................69
Printer Apps........................................................................................................................69
Use Printer Apps...........................................................................................................69
Manage Printer Apps....................................................................................................69
Turn off Printer Apps.....................................................................................................69
Remove Web Services.............................................................................................................70
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Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................71
Check the estimated ink levels.................................................................................................72
Printing with black or color ink only..........................................................................................72
Replace the ink cartridges........................................................................................................73
Store printing supplies..............................................................................................................74
Usage information collection....................................................................................................74
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Solve a problem
HP support................................................................................................................................76
Obtain electronic support....................................................................................................77
HP support by phone..........................................................................................................77
Before you call..............................................................................................................77
Phone support period...................................................................................................78
Telephone support numbers.........................................................................................78
After the phone support period.....................................................................................80
General troubleshooting tips and resources.............................................................................80
Solve printer problems..............................................................................................................80
The printer shuts down unexpectedly.................................................................................81
The printer is making some unexpected noises.................................................................81
Alignment fails....................................................................................................................81
The printer is not responding (nothing prints).....................................................................81
The printer prints slowly......................................................................................................82
Blank or partial page printed...............................................................................................83
Something on the page is missing or incorrect...................................................................83
Placement of the text or graphics is wrong.........................................................................84
Print quality troubleshooting.....................................................................................................85
Solve paper-feed problems......................................................................................................91
Solve copy problems................................................................................................................92
No copy came out...............................................................................................................92
Copies are blank.................................................................................................................93
Documents are missing or faded........................................................................................93
Size is reduced...................................................................................................................93
Copy quality is poor ...........................................................................................................94
Copy defects are apparent.................................................................................................94
The printer prints half a page, then ejects the paper..........................................................95
Paper mismatch..................................................................................................................95
Solve scan problems................................................................................................................95
Scanner did nothing............................................................................................................95
Scan takes too long............................................................................................................96
Part of the document did not scan or text is missing..........................................................96
Text cannot be edited.........................................................................................................96
Error messages appear......................................................................................................97
Scanned image quality is poor...........................................................................................97
Scan defects are apparent.................................................................................................99
Solve fax problems...................................................................................................................99
The fax test failed.............................................................................................................100
Solve problems using Web Services and HP websites .........................................................112
Solve problems using Web Services................................................................................113
Solve problems using HP websites..................................................................................113
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Solve wireless problems.........................................................................................................114
Basic wireless troubleshooting.........................................................................................114
Advanced wireless troubleshooting..................................................................................115
Step 1: Make sure your computer is connected to your network................................115
Step 2: Make sure that the printer is connected to your network...............................116
Step 3: Check to see if the firewall software is blocking communication....................117
Step 4: Make sure the printer is online and ready......................................................117
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................118
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................118
After resolving the problems ......................................................................................119
Configure your firewall software to work with the printer........................................................119
Solve printer management problems......................................................................................120
Embedded web server cannot be opened........................................................................120
Troubleshoot installation issues.............................................................................................121
Hardware installation suggestions....................................................................................122
HP software installation suggestions................................................................................122
Solve network problems...................................................................................................123
Understand the Printer Status Report....................................................................................123
Understand the network configuration page...........................................................................124
Clear jams...............................................................................................................................126
Clear paper jams..............................................................................................................126
Avoid paper jams..............................................................................................................128
A
Technical information
Warranty information..............................................................................................................130
Hewlett-Packard limited warranty statement....................................................................131
Ink cartridge warranty information....................................................................................132
Printer specifications..............................................................................................................133
Physical specifications......................................................................................................133
Product features and capacities.......................................................................................133
Processor and memory specifications..............................................................................134
System requirements........................................................................................................134
Network protocol specifications........................................................................................134
Embedded web server specifications...............................................................................135
Media specifications.........................................................................................................135
Understand specifications for supported media.........................................................135
Set minimum margins.................................................................................................138
Print specifications............................................................................................................139
Copy specifications...........................................................................................................139
Fax specifications.............................................................................................................139
Scan specifications...........................................................................................................140
Web Services specifications.............................................................................................140
HP ePrint....................................................................................................................140
Printer Apps................................................................................................................140
HP website specifications.................................................................................................140
Environmental specifications............................................................................................140
Electrical specifications....................................................................................................141
Acoustic emission specifications......................................................................................141
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Regulatory information...........................................................................................................142
Regulatory Model Number................................................................................................142
FCC statement..................................................................................................................143
Notice to users in Korea...................................................................................................143
VCCI (Class B) compliance statement for users in Japan................................................143
Notice to users in Japan about the power cord................................................................144
Noise emission statement for Germany...........................................................................144
LED indicator statement...................................................................................................144
Gloss of housing of peripheral devices for Germany........................................................144
Notice to users of the U.S. telephone network: FCC requirements..................................145
Notice to users of the Canadian telephone network.........................................................146
Notice to users of the German telephone network...........................................................146
Australia wired fax statement...........................................................................................146
European Union Regulatory Notice..................................................................................146
Products with external AC Adapters...........................................................................147
Products with wireless functionality............................................................................147
European telephone network declaration (Modem/Fax).............................................147
Regulatory information for wireless products...................................................................147
Exposure to radio frequency radiation........................................................................147
Notice to users in Brazil..............................................................................................148
Notice to users in Canada..........................................................................................148
Notice to users in Taiwan...........................................................................................148
Environmental product stewardship program.........................................................................149
Paper use.........................................................................................................................149
Plastics.............................................................................................................................149
Material safety data sheets...............................................................................................149
Recycling program............................................................................................................149
HP inkjet supplies recycling program...............................................................................149
Disposal of waste equipment by users.............................................................................150
Power consumption..........................................................................................................150
Chemical Substances.......................................................................................................150
Battery disposal in Taiwan................................................................................................150
Battery Notice for Brazil....................................................................................................151
Disposal of Waste Electronic Equipment in Brazil............................................................151
Attention California users.................................................................................................151
EU battery directive..........................................................................................................152
RoHS notices (China only)...............................................................................................152
RoHS notices (Ukraine only)............................................................................................153
Restriction of hazardous substance (India)......................................................................153
Third-party licenses................................................................................................................154
B
HP supplies and accessories
Order printing supplies online.................................................................................................162
Supplies..................................................................................................................................162
Ink cartridges....................................................................................................................162
HP media..........................................................................................................................163
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C
Additional fax setup
Set up faxing (parallel phone systems)..................................................................................164
Select the correct fax setup for your home or office.........................................................165
Case A: Separate fax line (no voice calls received).........................................................167
Case B: Set up the printer with DSL.................................................................................168
Case C: Set up the printer with a PBX phone system or an ISDN line.............................169
Case D: Fax with a distinctive ring service on the same line............................................170
Case E: Shared voice/fax line..........................................................................................171
Case F: Shared voice/fax line with voice mail..................................................................172
Case G: Fax line shared with computer modem (no voice calls received).......................173
Set up the printer with a computer dial-up modem.....................................................173
Set up the printer with a computer DSL/ADSL modem..............................................174
Case H: Shared voice/fax line with computer modem......................................................175
Shared voice/fax with computer dial-up modem.........................................................176
Shared voice/fax with computer DSL/ADSL modem..................................................178
Case I: Shared voice/fax line with answering machine....................................................179
Case J: Shared voice/fax line with computer modem and answering machine................180
Shared voice/fax line with computer dial-up modem and answering machine...........181
Shared voice/fax line with computer DSL/ADSL modem and answering machine....183
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................184
Serial-type fax setup...............................................................................................................186
Test fax setup.........................................................................................................................187
D
Network setup
Set up the printer for wireless communication........................................................................188
Before you begin..............................................................................................................188
Set up the printer on your wireless network.....................................................................189
Set up the printer using the HP printer software (Recommended)...................................189
Set up the printer using the Wireless Setup Wizard.........................................................189
Set up the printer using WiFi Protected Setup (WPS)......................................................189
To connect the printer using the Push Button Method...............................................190
To connect the printer using the PIN Method.............................................................190
Set up the printer using the embedded web server (EWS)..............................................190
Change the connection type.............................................................................................190
Test the wireless connection............................................................................................191
Guidelines for ensuring wireless network security............................................................191
Overview of security settings......................................................................................191
Add hardware addresses to a wireless router (MAC filtering)....................................191
Other wireless security guidelines..............................................................................192
Guidelines for reducing interference on a wireless network.............................................192
Change basic network settings...............................................................................................192
View and print network settings........................................................................................193
Turn the wireless radio on and off....................................................................................193
Change advanced network settings.......................................................................................193
Set link speed...................................................................................................................193
View IP settings................................................................................................................193
Change IP settings...........................................................................................................193
Reset network settings.....................................................................................................194
Uninstall and reinstall the HP software...................................................................................194
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E
Printer management tools
Toolbox (Windows).................................................................................................................195
HP Utility (Mac OS X).............................................................................................................195
Embedded web server............................................................................................................195
About cookies...................................................................................................................195
To open the embedded web server..................................................................................196
Index............................................................................................................................................205
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